Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Convenient location
Attentive service
Room lacks inspiration
Dining lacks variety
7.6/10
Very good
Rooms
7.2
Location
8.3
Service
8.4
Dining
7.3
Guest reviews
7.6/10
based on 10 reviews
4/5
based on 3918 reviews
8.3
8.3/10 based on 932 reviews
#61 of 375 hotels in Singapore based on Tripadvisor
Deborah
United States,
April
2024
8.6/10
I was pleasantly surprised by the spaciousness of the rooms, which offered a welcome change from the usual cramped modern hotels. The affordable rates were a definite plus, although some aspects felt a bit subpar. The comfortable bed and cleanliness stood out as exceptional highlights of my stay.
Rooms
8.0
The rooms were great, with a nice comfy bed and a clean environment.
Service
9.0
The service here was top-notch. The staff quickly learned our names, preferences, and were extremely accommodating, going above and beyond to make our stay special.
Location
10.0
The location of this hotel was fantastic, right in the heart of the action on Orchard Road. It was within walking distance of numerous shopping malls and MRT stops, making it very convenient for exploring the city.
Dining
7.0
The dining experience was a mix of positives and negatives. While the variety of food available was great, there were some inconsistencies between the Executive Lounge and the main dining area. The pricing seemed a bit steep for the quality offered.
Facilities
9.0
The facilities provided at the hotel were top-notch, offering everything from room service to laundry and valet parking services.
Barry
United Kingdom,
April
2024
7.6/10
I found the hotel to be a mixed experience. The room amenities were impressive with Nespresso machine, quality Smart TV, and huge comfortable beds, but the room wasn't ready for check-in, which was disappointing. The service, however, was exceptional, going above and beyond to meet my needs, although there was an unfortunate mistake made during my stay. The location was convenient for shopping and close to the Botanical Garden, but the cramped feeling for this grade of hotel was a drawback. The dining options were varied with continental, Japanese, Chinese, and Indian cuisine, but the basic rate inclusion was frustrating. Overall, a stay with highs and lows.
Rooms
7.0
The room amenities were impressive with Nespresso machine, quality Smart TV, and huge comfortable beds.
Service
9.0
The service was exceptional, going above and beyond to meet my needs, although there was an unfortunate mistake made during my stay.
Location
6.0
The location was convenient for shopping and close to the Botanical Garden, but the cramped feeling for this grade of hotel was a drawback.
Dining
8.0
The dining options were varied with continental, Japanese, Chinese, and Indian cuisine, but the basic rate inclusion was frustrating.
Facilities
The hotel provided essential facilities for a comfortable stay.
John
United Kingdom,
February
2024
8.0/10
The hotel is on Orchard Road, making it super convenient for shopping and exploring the city, but it could use a significant renovation. The rooms, though not soundproof, are decent, but the prices are a bit steep compared to other Hilton hotels in the region. The service provided by the friendly staff is top-notch, with great assistance from the lounge to the front desk. Dining options are good with a mix of Western and Asian choices, especially suitable after long flights. The location offers easy access to Orchard MRT and urban farming at the fantastic restaurant and bar, but the property could benefit from a renovation.
Rooms
7.0
The rooms, though not soundproof, are decent but could use a refresh.
Service
9.0
The service provided by the friendly staff, from the lounge to the front desk, is excellent.
Location
8.0
The location on Orchard Road is super convenient for shopping and exploring the city.
Dining
8.0
Dining options are diverse with a mix of Western and Asian choices.
Facilities
8.0
Nice sauna facilities and a fantastic restaurant with urban farming.
George
United Kingdom,
January
2024
7.4/10
The hotel has a great location in the heart of the shopping area, with easy access to various amenities. The rooms are a bit dated and not exactly as pictured, but they offer nice views of Orchard Road and the Thai Embassy. The service is mostly friendly and helpful, although there were some communication hiccups regarding refunds. The dining options are decent with a variety of cuisines, but the breakfast experience can be crowded. Overall, a convenient choice for a stay with some room for improvement.
Rooms
7.0
The rooms, although old-fashioned, provide nice views of Orchard Road and the Thai Embassy. They come equipped with a Nespresso machine and a cordless hot pot.
Service
7.0
The service was friendly and attentive, but there were issues with email responses regarding refunds.
Location
8.0
The location is excellent, right in the heart of the shopping area with easy access to dining venues and transportation options.
Dining
7.0
The dining experience offers a good variety of cuisines, but the breakfast can get quite busy during peak times.
Facilities
8.0
The hotel provides the necessary facilities for a comfortable stay.
Gary
United Kingdom,
December
2023
7.0/10
The hotel room was just the way my family wanted it, very comfortable with all necessary amenities. However, compared to other Hiltons in the region, the price was a bit high for the level provided, and the room lacked inspiration.
Rooms
7.0
The room was done just the way we wanted it and was very comfortable with all necessary amenities for a family, but lacked inspiration.
Service
8.0
The service was friendly and attentive, especially during afternoon tea and cocktails. However, it wasn't as friendly compared to other hotel pools we used.
Location
9.0
The location is excellent, right in the midst of the Orchard Road shopping district, perfect for shopping, restaurants, and bars.
Dining
6.0
The dining experience was a bit boring with the same dishes every day, lacking variety, especially after long international flights. Though, it did offer a good selection of fresh continental, Japanese, Chinese, and Indian food.
Facilities
5.0
The hotel desperately needs a significant renovation, but it offers good facilities like room service, dry cleaning, laundry, valet parking, and a welcome drink.
Convenient location
Room lacks inspiration
Georgina
United Kingdom,
December
2023
7.4/10
The hotel offers Scandinavian functional rooms with standard amenities like Crabtree & Evelyn products, Nespresso coffee, and TWG Teas. While the cleanliness could be improved for a more thorough experience, the rooms are comfortable overall. The staff's service is a mix of professionalism and friendliness, though there were some instances of unhelpfulness. The location is great for accessing shopping and restaurants, although it may not meet the expectations of some frequent Hilton guests. The dining experience, while with a nice selection, falls slightly short when compared to other Hilton establishments. The facilities are well-equipped for a pleasant stay.
Rooms
7.0
The rooms were comfortable but could have been cleaner for a more satisfactory experience.
Service
7.0
The staff's service was a mix of professionalism and friendliness, with some room for improvement.
Location
8.0
The location is great for accessing shopping and restaurants but may not fully meet the standards of some frequent Hilton guests.
Dining
7.0
The dining options were decent but slightly below the usual Hilton standards.
Facilities
8.0
The facilities are well-equipped to enhance the overall stay experience.
Linda
United States,
September
2023
8.4/10
I had a mixed experience at this hotel. The rooms were well-appointed and equipped, but the noise from housekeeping access was disruptive. The staff, especially the management and concierge, were incredibly kind and went the extra mile by offering a discount. The location was perfect, with easy access to malls, restaurants, and public transportation. However, I missed out on the evening cocktail canapes. The dining was satisfactory but limited to the restaurant only.
Rooms
7.0
The executive suite I stayed in was well appointed and well equipped, but the proximity to housekeeping access made it noisy.
Service
9.0
The staff, especially the management and concierge, were kind and helpful. They even offered a 10% discount, showing their commitment to customer satisfaction.
Location
9.0
The hotel's location on Orchard Road was excellent, offering easy access to malls, restaurants, and attractions like the Botanical Gardens and Emerald Hill Road. The only downside was missing the evening cocktail canapes.
Dining
8.0
The dining experience, limited to the restaurant, offered a VIP breakfast buffet but had no room service option.
Facilities
9.0
The hotel facilities were of an exceptionally high standard, making it easy to access all other attractions.
Martin
United Kingdom,
September
2023
7.0/10
The hotel has wonderful views from the rooms, but they are old and worn. It was cold throughout our stay. The service deserves medals for coping under poor working conditions, being friendly, accommodating, and helpful. The location on Orchard Road is perfect for shopping but needs renovation.
Rooms
6.0
The rooms offer wonderful views but are old and worn. The temperature was cold during our stay.
Service
9.0
The service provided was great, with friendly and accommodating staff despite poor working conditions.
Location
7.0
The location on Orchard Road is perfect for shopping but needs renovation. Close to many malls.
Dining
8.0
The breakfast spread was reasonable despite being pretty packed on weekends.
Facilities
5.0
The facilities are average, overall the building is a bit too old.
Laura
United Kingdom,
July
2023
8.4/10
I had a wonderful stay at the Hilton Orchard. The rooms were decently sized, clean, and exactly what I expected from a Hilton. The service was top-notch, with friendly and helpful staff making my visit unforgettable. The location was superb, being close to shopping areas and the MRT. The dining options had a great variety of food, though some areas could use improvement. Overall, a fantastic experience.
Rooms
8.0
The room was a good size and clean with a decent bathroom.
Service
9.0
The staff were really friendly and nothing was too much trouble from the moment I arrived until I left.
Location
9.0
The location was great, near to malls and markets.
Dining
7.0
The dining experience was good with plenty to choose from, although some areas could be improved.
Facilities
9.0
The facilities were excellent, adding to the overall experience.
Mark
United Kingdom,
April
2023
8.0/10
The hotel is in a vibrant location near the Orchard MRT stop and the shopping districts. The service was friendly and attentive, but the room upgrade fee was unexpected. I loved the balcony for evening relaxation, though the bathroom decor was not to my taste.
Rooms
8.0
The balcony was a lovely feature for enjoying the night sounds.
Service
8.0
I appreciated the attentive and helpful staff.
Location
9.0
The hotel's location in the luxury shopping district was excellent.
Dining
7.0
The meal options in Opus restaurant were delightful, but not included in the hotel price.
Facilities
8.0
Great coordination between staff members made the stay pleasant.
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